Return Address & Contact Details:

Planet Supplies Ltd.
56 Gold Street
Kettering
Northants.
NN16 8JB
United Kingdom
Company Reg. No. 4263831
Vat Reg. No. 781 3344 29

Tel: 01536 518141 (Monday-Friday 9.30-5.00)
Email: sales@stm56.com

Returns & Refunds

Return or exchange an item
If you are not completely satisfied with your purchase, simply email returns@stm56.com for a return authrisation number, and send the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, minus the cost of any 'Free P&P' or exchange the item for a different size / colour if preferred. Some products are non-returnable for hygiene reasons. These products are clearly marked with a '+' next to the product name. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and requires a signature upon reciept. Return Address & Contact Details are listed to the left

Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please e-mail care@stm56.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance selling regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from stm56.com , for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. These items are clearly marked with a '+' next to the product name.

Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to care@stm56.com, or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and requires a signature upon reciept..This returns policy does not affect your statutory rights.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Jewellery care guidelines
Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.